Customer Refund & Payment Reversal Charter

At CK Oneway Taxi, customer trust is our greatest asset. When you book a one way taxi, drop taxi, round trip, or airport transfer, we treat your payments with the highest level of fiduciary care. This comprehensive Refund Policy clearly outlines our eligibility criteria, processing turnaround times, calculation methods, and dispute resolution procedures.

1. Refund Eligibility Scenarios

Refunds are initiated under several clearly defined operational circumstances:

• Timely Passenger Cancellations: If you cancel your confirmed booking in accordance with our 12-hour free cancellation window, 100% of your advance deposit will be processed for immediate reversal.
• Service Non-Fulfillment by Operator: In the rare instance where CK Oneway Taxi fails to assign an operational cab or if your assigned vehicle encounters a mechanical issue prior to departure and no backup cab can be arranged, you will receive an immediate 100% refund.
• Excess / Duplicate Payments: If technical bank timeouts or gateway retries result in duplicate debits for a single booking reference, the redundant payment will be reconciled and refunded within 24 hours.
• Chauffeur Late Arrival Exceeding 45 Minutes: If our vehicle fails to arrive at your pickup location within 45 minutes of the scheduled departure time due to driver negligence and you choose not to travel, a full 100% refund is guaranteed.

2. Partial Refunds & Mid-Journey Disruption Calculations

While our fleet undergoes meticulous 25-point mechanical safety checks before dispatch, unexpected highway incidents can occasionally interrupt travel:

If an insurmountable mechanical failure, tire blowout, or electrical defect occurs along the highway and our operations desk is unable to dispatch a replacement cab within an acceptable timeframe (usually 45 to 60 minutes depending on highway location), your fare will be prorated:

3. Non-Refundable Scenarios

To ensure fair treatment for our dedicated chauffeurs who incur fuel expenses and block their daily schedule, refunds will not be issued in the following specific circumstances:

• Passenger No-Show: When the passenger fails to report at the designated pickup address within 45 minutes of the scheduled time and cannot be reached via phone or WhatsApp.
• Mid-Journey Unannounced Termination: When a passenger decides to voluntarily abandon a vehicle mid-route without prior intimation to our central operations desk.
• Violation of Passenger Conduct Rules: When a chauffeur is forced to terminate a trip due to passenger intoxication, physical abuse, possession of illegal substances, or destruction of vehicle property.
• Delays Caused by Road Blockades & Force Majeure: Delays resulting from unexpected highway traffic jams, VIP convoys, state protests, or heavy monsoon waterlogging are beyond operational control and do not qualify for fare refunds once the journey has commenced.

4. Refund Processing Timelines by Payment Method

Once your refund request is formally evaluated and authorized by our billing department, the electronic reversal is initiated through our RBI-licensed payment gateway partners. Standard banking clearance turnaround times are as follows:

5. Security Standards & Reversal Integrity

In strict compliance with Reserve Bank of India (RBI) financial guidelines and PCI-DSS data security standards:

• Original Payment Source Only: All electronic refunds are credited back exclusively to the identical bank account, UPI ID, or credit card that was utilized during booking. We do not issue cash refunds or third-party transfers to prevent financial fraud.
• Unique Reversal Reference Number: Every processed refund generates an automated Bank Reference Number (ARN / RRN / UTR), which is sent directly to your registered mobile number and email address. You can provide this UTR number to your bank branch to track incoming funds.

6. Resolution of Duplicate Charges & Payment Gateway Errors

During peak internet traffic or mobile network interruptions, a customer's bank account may occasionally be debited while the booking screen displays a "Transaction Failed" or "Timeout" status:

In virtually all instances, the inter-bank payment switch automatically detects the incomplete transaction and executes an automatic reversal (Auto-Refund) within 24 to 48 hours. If the debited amount has not reflected back in your account after 48 hours, please email our billing team at ckonewaytaxinew26@gmail.com with your bank transaction screenshot, and our accounts manager will manually liaise with the merchant gateway to expedite your clearance.

7. How to File an Official Refund Claim

If your trip was cancelled or affected and you need to initiate an official refund request, follow these simple steps:

1. Gather Booking Credentials: Have your 6-digit Booking ID, registered contact phone number, and transaction receipt handy.
2. Submit Request via Support Channels: Send an email to ckonewaytaxinew26@gmail.com or submit a ticket via WhatsApp at +91 +919962699889 stating the reason for cancellation.
3. Audit & Approval: Our customer support desk reviews trip telematics and chauffeur logs within 2 to 4 hours.
4. Credit Issuance: Once verified, your reversal is processed immediately, and your unique banking UTR reference is delivered via SMS.

8. Chargeback Protection & Formal Bank Inquiries

A chargeback occurs when a cardholder contacts their issuing bank directly to dispute a payment rather than contacting the merchant first. At CK Oneway Taxi, we encourage our customers to contact our dedicated billing desk prior to initiating a bank chargeback:

• Direct Resolution Speed: Bank dispute cycles typically require 45 to 60 days for inter-bank adjudication. In contrast, contacting our customer support team directly at +91 9962699889 enables us to audit your ride logs, verify cancellation status, and execute an immediate electronic credit within 24 to 48 hours.
• Documentation Submission: If an unverified chargeback claim is filed with an issuing bank, CK Oneway Taxi provides complete GPS telematics logs, chauffeur arrival timestamps, passenger pickup confirmations, and digital invoices to support transaction validity.

9. Advance Deposit Adjustments & Future Ride Credits

If you frequently travel between cities for corporate commitments, medical consultations, or family visits, you have the option to convert any eligible refund into CK Oneway Taxi Travel Credits:

• Instant Credit Allocation: Ride credits reflect in your account profile immediately with zero waiting for inter-bank clearance.
• No Expiry Date: Promotional and refund ride credits do not expire and can be applied toward any future one way taxi, drop taxi, or round trip booking across Tamil Nadu, Bangalore, and Pondicherry.
• Transferable to Family: Travel credits can be redeemed for rides booked on behalf of family members, children, or colleagues.

10. Dispute Escalation & Grievance Officer Details

If your refund request has exceeded 7 business days without resolution, or if you wish to contest a cancellation fee deduction, you can escalate your case directly to our Senior Billing Coordinator: