Privacy Charter & Personal Data Protection Policy

At CK Oneway Taxi (www.ckonewaytaxi.com), we respect your fundamental right to privacy. Whether you are reserving a one way taxi, booking an airport drop taxi, or exploring intercity tour packages, this Privacy Policy explains how we collect, process, protect, and handle your personal data in full compliance with the Information Technology Act, 2000, and India's Digital Personal Data Protection (DPDP) Act, 2023.

1. Personal Information We Collect

To deliver seamless intercity transportation services, we collect only necessary personal data:

• Identity & Contact Details: Full legal name, primary mobile telephone number, secondary emergency contact number, and email address.
• Trip & Routing Information: Pickup residential or business address, destination address, intermediate stopovers, requested departure dates, preferred pickup times, and flight numbers for airport transfers.
• Live Geolocation Data: When you access our website or engage with our dispatch coordinators via mobile browser, we may collect approximate location coordinates to identify your nearest city dispatch hub.
• Financial Transaction Metadata: Payment confirmation identifiers, UPI transaction reference numbers, and billing entity names for GST invoicing. Note: CK Oneway Taxi does not collect, process, or store credit/debit card numbers, CVVs, or Net Banking credentials on our servers. All financial transactions are handled by RBI-certified, PCI-DSS compliant payment gateways.
• Technical Session Metadata: Device IP address, browser type, operating system version, and server access logs collected automatically for cybersecurity monitoring.

2. Legitimate Purposes of Data Collection

We use the information we collect strictly for operational, customer service, and regulatory purposes:

• To fulfill your outstation cab reservations and dispatch assigned vehicles to your exact doorstep.
• To send automated booking confirmations, chauffeur contact numbers, vehicle registration details, and trip invoices via SMS, WhatsApp, and email.
• To provide live telemetry tracking and safety monitoring during long-distance highway transit.
• To address customer service inquiries, lost item recovery requests, and billing disputes through our 24/7 helpdesk.
• To generate accurate, government-compliant GST tax invoices for corporate and retail customers.
• To detect and prevent fraudulent bookings, unauthorized portal access, and financial chargeback disputes.

3. Data Sharing & Third-Party Disclosure Policy

CK Oneway Taxi enforces a strict policy regarding third-party disclosures:

We never sell, trade, rent, or lease your personal information to third-party commercial advertisers or marketing agencies under any circumstances.

Your data is shared exclusively with necessary operational stakeholders:

• Assigned Chauffeurs: Only your first name, pickup location, drop-off destination, and phone number are shared with your designated driver 1 to 2 hours before departure solely to facilitate physical pickup.
• Authorized Payment Processors: Transaction parameters are shared securely with RBI-licensed banking gateways for electronic payment clearance.
• Statutory & Legal Authorities: If required by a formal court order, police investigation, or government regulatory mandate under Indian law, we may disclose necessary ride logs to authorized law enforcement agencies.

4. Data Security, Encryption & Storage Standards

We employ rigorous technical, administrative, and physical safeguards to protect your personal data from unauthorized access, accidental alteration, disclosure, or destruction:

• End-to-End SSL/TLS Encryption: All communications between your web browser and our server infrastructure are encrypted using industry-standard 256-bit SSL protocols.
• Restricted Internal Access: Customer phone numbers and reservation details are accessible only by authorized dispatch operations personnel bound by strict non-disclosure obligations.
• Secure Server Hosting: Our digital databases are maintained in tier-3 and tier-4 secure data center environments with regular security audits and firewall protection.

5. Data Retention Guidelines

We retain personal transaction and trip records only for as long as necessary to fulfill the purposes outlined in this policy or to comply with statutory legal, accounting, tax (GST), and audit regulations under Indian law (typically 7 financial years for commercial billing records). Technical session logs are routinely purged after 90 days.

6. Your Rights Under Indian Data Protection Laws

As a valued user of CK Oneway Taxi, you enjoy comprehensive rights regarding your personal data:

• Right of Access: You may request a summary of the personal information we hold concerning your booking profile.
• Right to Correction: You may request immediate correction of outdated, inaccurate, or incomplete contact information.
• Right to Erasure: You may request the deletion of your personal data from our active marketing lists, subject to our statutory obligations to maintain historical tax and billing records.
• Right to Opt-Out of Marketing: You can unsubscribe from promotional SMS or email messages at any time by contacting our support desk or clicking the opt-out link in any newsletter.

7. Cookie Policy & Web Analytics

Our website utilizes temporary session cookies and lightweight analytics pixels to improve portal functionality:

• Essential Functional Cookies: Necessary to remember your pickup and destination selections as you navigate through our fare estimation and booking workflow.
• Performance & Analytics Cookies: Help us analyze aggregated traffic metrics, page loading speeds, and server response times to continuously optimize website responsiveness.
• You can choose to disable or block cookies through your individual browser settings; however, certain automated booking features on our portal may require cookies to function correctly.

8. WhatsApp Communications & Phone Call Recording Disclosures

To facilitate seamless outstation coordination:

• Automated WhatsApp Notifications: When you initiate booking via WhatsApp or provide a WhatsApp-enabled telephone number, we transmit transactional messages including booking confirmation tokens, driver assignment cards, live GPS tracking links, and PDF tax invoices via the official Meta WhatsApp Business API. Your chat communications remain encrypted end-to-end under Meta's encryption protocols.
• Quality & Training Call Recordings: Inbound and outbound phone calls to our customer service helpline (+91 9962699889) may be recorded for quality assurance, driver dispute resolution, and dispatcher training purposes. Call recordings are retained securely for a maximum period of 90 days before automated deletion.

9. Data Incident Response & Breach Notification

In alignment with the Digital Personal Data Protection Act, 2023, CK Oneway Taxi maintains an active Cybersecurity Incident Response Plan. In the improbable event of a data breach affecting user personal identifiers, our technical response team is mandated to contain the incident within 6 hours, notify the Data Protection Board of India as prescribed by law, and alert affected users with remedial guidance.

10. Children's Privacy

Our digital platform is not targeted toward individuals under 18 years of age. We do not knowingly collect personal data directly from minors without verified parental consent. If we discover that personal data of a minor has been submitted without appropriate guardian authorization, we will delete that data immediately.

11. Amendments to this Privacy Charter

CK Oneway Taxi reserves the right to update or modify this Privacy Policy periodically to reflect technological advancements, operational enhancements, or statutory legal revisions. Any modifications will be posted directly to this page with a revised effective timestamp.

12. Data Protection Officer & Grievance Redressal

If you have any questions, concerns, or formal grievance complaints regarding the processing of your personal data, please contact our designated Grievance Officer: